Softphone Window

Open

Call

Call

Consultation

Hang Up

Answer Call

Hold

Transfer

Direct T.

Conference

DTMF tones

Call

Consultation

Hang Up

Answer Call

Hold

Transfer

Direct T.

Conference

DTMF Tones

Phone book

Agent

Outbound ACD

Phone book

Emergencies
Supervisor

Phone no/Extension

External no.

Lines

91999999999

91999999998

DTMF tones

1

2

ABC

3

DEF

4

GHI

5

JKL

6

MNO

7

PQRS

8

TUV

9

WXYZ

*

0

#

PH